Troubleshooting

Index and indexing process

Why are some files not indexed on the fly on my computer?

Copernic Desktop Search offers an indexing on file change feature, also called indexing on the fly. Even if you activate Indexing on the fly, a scheduled or manual update might need to take place for different reasons.

Search problems

Why can't I find the file that I am looking for?

Results & Display

The search category that I need is not displayed on the toolbar of the Copernic Desktop Search main window.

By default, Copernic Desktop Search displays all available search categories. If these settings were modified, the needed category's button might no longer displayed. To display search category buttons:

    1. In the Tools menu, click Options.

    2. Select the Display tab.

    3. In the Categories section, select the check boxes of the search categories you want to show on the toolbar.

    4. Click OK.

Keywords are not highlighted in the file preview.
Make sure that the highlighting feature is turned on. If it isn't, in the View menu, select Highlight Keywords.

I can't scroll through the highlighted keywords.
First, make sure that the highlighting feature is activated.

Next, locate the word-find button (Word-find icon); it is located in the preview's header. Use this button to scroll to the next occurrence of the corresponding keyword. To go to the previous word occurrence, hold the Shift key while clicking the word-find button.