Desktop
Software SupportFrequently Asked Questions - Copernic Summarizer
INSTALLATION AND SETUP
TROUBLESHOOTING
USAGE
What's new
to Copernic Summarizer v2.0?
See the complete list by clicking
here.
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How much does
Copernic Summarizer cost?
| Copernic
Summarizer |
$59.95 US |
| CD-ROM
format pricing |
Click
here |
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Which
currencies can be used when purchasing your products?
Our products can be purchased using
American or Canadian dollars. You can use any of the payment
methods offered if payment is made in American dollars;
if you wish to pay in Canadian dollars, you must order
by Fax or by mail. Click
here for information about the possibility of ordering
by Fax or mail.
Unfortunately, we are unable to process
payments made in Euros at the present time. We are, however,
attempting to find a solution that will enable you to order
our products using this currency.
Purchase methods available:
Online (credit
card)
Telephone (credit
card)
Mail (credit
card, check or money order)
Fax (credit
card, check or money order)
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Do you have
a trial version?
Yes, we have a trial version of Copernic
Summarizer 2.0. Please click
here to take advantage of this offer.
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If I don't
want to buy Copernic Summarizer through the Internet,
is there another way?
Yes, it is possible to order by phone,
fax or mail. Please click
here for complete instructions.
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Can
I place a banner advertisement in Copernic Summarizer?
This software does not support advertising
banners.
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What
is your update/upgrade policy?
Updates are free for all Copernic
Summarizer registered users.
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I want
to make sure I have the latest version of Copernic
Summarizer. Where can I get this information?
From the main menu, choose Tools/Check
for Software Updates.
If the Web page related to Copernic
product updates appears, you are not using the most recent
version of the product. Simply follow the instructions
indicated on the Web page to update your installation.
If, on the other hand, the message "You
already have the latest version of Copernic Summarizer" appears,
no update is necessary.
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How does Copernic
Summarizer create summaries?
Click
here to consult the PDF document that explains
how our summarization technologies work. Documents
in PDF format can only be viewed with Acrobat Reader,
a free software from Adobe Systems. If Acrobat Reader
is not currently installed on your computer, click
here.
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INSTALLATION AND SETUP
What
are the minimum system requirements for installing
Copernic Summarizer?
Operating System: Windows
95/98/Me/NT4/2000/XP
CPU: Pentium 120 MHz or higher
RAM: 32 MB (minimum)
Hard Disk: At least 15 MB of free disk space
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After Copernic
Summarizer has been downloaded, how do I make it run?
Please refer to the installation help
procedure at:
http://www.copernic.com/products/summarizer/installation.html
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Is it possible
to change the language of the Copernic Summarizer user
interface?
Though you can't change the language
of the user interface after you install the program, you
can download a different language version of the application
from our Web site and install it. Copernic Summarizer summarizes
texts in English, French, Spanish or German, however, the
Copernic Summarizer interface is only available in English,
French or German.
If you want to download a different
language version of Copernic Summarizer, click
here to receive the appropriate link.
Be sure to select the language version
that you want to install before initiating the download.
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TROUBLESHOOTING
I need
to reinstall Copernic Summarizer but I no longer have
a copy. Where can I download a new copy of Copernic Summarizer?
Click here to
download Copernic Summarizer.
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I need
to re-enter my registration number but I have lost it.
What should I do?
If you've lost your registration number
for Copernic Summarizer, click
here.
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The "Send
Summary by E-mail" feature in Copernic Summarizer
2.0 does not operate on my system. What can I do to
fix this?
This feature uses MAPI (Messaging
Applications Programming Interface). Follow the instructions
applying to your e-mail client. We strongly recommend exiting
all running applications before proceeding.
- Eudora 3.x
Go to "Tools/Options/MAPI"
Select "Always" in the "Use Eudora MAPI server" option
group
- Eudora 4.x or later
Go to "Tools/Options/MAPI"
Select "Always" in the "Use Eudora MAPI server" option
group
- Netscape Messenger 4.0x
Go to "Edit/Preferences/Mail & Groups/Mail Server/More Options"
Check the "Use Netscape Messenger from MAPI-based applications" option
- Netscape Messenger 4.5 or later
Go to "Edit/Preferences"
Check the "Use Netscape Messenger from MAPI-based applications" option
- Outlook Express
Go to "Tools/Options/General"
Check the "Make Outlook Express my default Simple MAPI client" option
- Outlook 2000/2002 (XP)
Start Internet Explorer.
On the Tools menu, click Internet Options, and then click the Programs tab.
In the E-mail, click Microsoft Outlook.
Click OK.
If you do not obtain the desired results,
please note that you can export your summary to a file
and e-mail it as an attachment.
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While trying
to summarize a PDF document, Copernic Summarizer displayed
the following error message: "An error occurred
while opening the specified document. Either there was
a problem while accessing the file or the file format
cannot be processed by Copernic Summarizer." Why
can I not obtain a summary of the document?
Your document cannot be summarized for one (or more than one) of the following
reasons:
- The document requires a password
to be opened.
- The document's security settings
do not allow text extraction. To view the file's security
settings, open it with Adobe Acrobat Reader 4.0 and choose
File / Document Info / Security from the Acrobat menu.
If you use Adobe Acrobat Reader 5.0, open the file and
choose File / Document Security from the Acrobat menu.
- The document was encrypted in a
nonstandard format.
- The document contains a font type
that Copernic Summarizer does not support (Type0, Type1
CID or Type3). To determine if the document contains
fonts whose type is not supported, open it with Adobe
Acrobat 4.0 and choose File / Document Info / Fonts from
the Acrobat menu. If you use Adobe Acrobat 5.0, choose
File / Document Properties /Fonts from the Acrobat menu.
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USAGE
Copernic
Summarizer 2.0 integrates into which programs?
To find out which programs Copernic Summarizer integrates into, click
here.
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Can Copernic
Summarizer create summaries of Web pages that make use
of frames?
Certainly. Documents that include frames can normally be summarized without
any problems.
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Copernic
Summarizer can generate summaries of documents written
in which languages?
The English, French and German versions
of Copernic Summarizer can produce summaries of texts written
in English, French, Spanish and German.
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