Desktop
Software Support
Frequently Asked Questions - Copernic Agent Family
UPDATES AND UPGRADES
GENERAL INFORMATION ON COPERNIC
AGENT
INSTALLATION AND SETUP
TIPS AND SUGGESTIONS
TROUBLESHOOTING
UPDATES AND UPGRADES
How
do I update or upgrade my Copernic 2000/2001 Plus or
Pro to the equivalent Copernic Agent version?
In order to upgrade to Copernic Agent,
you must get a new serial number. You can not install Copernic
Agent with your old serial number, but you will need it
to get a new one. Go to the Upgrading or Updating Our Products page and follow
the instructions to get all the necessary information for
upgrading.
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Is
there anything I should do before upgrading from Copernic
2000/2001 to Copernic Agent?
We strongly suggest that you to do
the following before installing Copernic Agent:
- Hold down the Shift key while
you start Copernic 2000/2001.
- From the File menu, select Folder and
click Compact All.
Then, proceed with the installation
of Copernic Agent.
Note: Copernic 2000/2001 will not be
uninstalled during the Copernic Agent installation process.
Once Copernic Agent is installed properly, you can use
the Add/Remove feature from the Windows Control Panel and
proceed to uninstall Copernic 2000/2001.
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If
I upgrade from an earlier version of Copernic to Copernic
Agent, will I lose my searches?
No, you can decide if you want to transfer
your searches from your earlier version to Copernic Agent
during the installation process. To make sure that you
do not lose any searches, make a back-up copy of your Data
folder located in the Copernic 2000/2001 folder before
proceeding with the upgrade.
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GENERAL INFORMATION ON COPERNIC
AGENT
What
are the differences between Copernic 2001 and Copernic
Agent?
Please refer to the What's
New page.
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What
are the main differences between Copernic Agent Basic
and Copernic Agent Personal/Professional?
Please refer to the Copernic
Agent Feature Comparison Chart.
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What
are the additional categories available with Copernic
Agent Personal/Professional?
The commercial versions,
Copernic Agent Personal and Copernic Agent Professional,
offer some 125 categories, giving you
access to more than 1000 search engines.
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Can
I add search engines myself in Copernic Agent?
Copernic Agent Personal or Copernic
Agent Professional offer a great feature that allows you
to create your own categories based on information sources
already accessible via the software. You can create custom
search engine categories by including complete categories,
particular search engines or combinations of categories
and engines. It is not possible to add or customize search
engines yourself in Copernic Agent; if a search engine
that interest you is not already consulted by Copernic
then we invite you to submit it using this Web
form.
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How
much does Copernic Agent cost?
| Initial
Purchase |
| Copernic
Agent Personal |
$29.95
US |
| Copernic
Agent Professional |
$79.95
US |
| Upgrade |
| Any
Copernic Plus version to Agent Personal |
FREE |
| Any
Copernic Plus version to Agent Professional |
$49.95
US |
| Any
Copernic Pro version to Agent Professional |
FREE |
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Do
you have special prices for Institutions or students?
Yes, we do have special prices for institutions or students. For more information consult the
eligibility requirements.
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If
I purchase Copernic Agent, will I get it on a CD?
By default, the software your purchase
is an electronic copy. Unless you specifically order a
CD, which involves an extra charge, you will get an electronic
version, implying that you will have to download the software.
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Can
I get Copernic Agent on a CD?
If you order online, you have the option
of buying a Backup CD. Note: Backup CDs are sent through
standard mail and can take up to eight (8) weeks for delivery
You can also get a backup CD when you
purchase directly from our office. To find out how to proceed,
visit our Online Store.
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Are
there trial versions for Copernic Agent Personal/Professional?
No, there are no trial versions for
Copernic Agent Personal/Professional, but we do offer a
30-day money back guarantee. It gives you the chance to
discover the additional features of Copernic Agent Personal/Professional
to which you had no access in the free version; and this
is risk free.
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I
purchased Copernic 2001; do I need to purchase Copernic
Agent?
No, you do not necessarily need to
purchase Copernic Agent.
Owners of Copernic 2000 Plus or 2001
Plus can upgrade to Copernic Agent Personal free of charge.
Go to the Upgrade from Copernic 2001/2000 Pro to Copernic
Agent section page.
Owners of Copernic 2000 Pro or 2001
Pro can upgrade to Copernic Agent Professional free of
charge. Go to the Upgrade from Copernic 2001/2000 Pro to Copernic Agent page.
You can upgrade from Copernic 2000
Plus or 2001 Plus to Copernic Agent Professional, the most
complete version. Go to the Upgrade from Copernic 2001/2000 Pro to Copernic Agent page.
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If
I do not want to buy Copernic Agent Personal/Professional
through the Internet, is there another way?
Yes, you can order by phone, fax or
mail. Visit our Online Store for complete instructions.
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May
I redistribute Copernic Agent from my Web site?
Yes, and we greatly appreciate your
desire to do so. There is no limit concerning redistribution,
except the obligation to use the original installation
file. However, we think that putting a link on your Web
site is the best way to ensure that eventual users download
the latest original version of Copernic.
We offer special material to help individuals and download sites to diffuse
or promote Copernic Agent.
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How
can I place an advertisement in Copernic Agent?
For special advertisements,
contact
us.
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What
happened to Copernic 99 for Macintosh?
The management of Copernic regretfully
decided to cease developing products for the Mac OS platform.
Copernic unfortunately no longer provides technical support
for Macintosh versions of Copernic 99 and Copernic 99 Plus.
Users who purchased Copernic 99 Plus
for Macintosh after July 1, 2000 will be refunded upon
request. Simply contact customer service in order to
benefit from this offer.
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I
would like my site to be found by Copernic Agent. What
must I do to make this happen?
We do not offer Web site submission
services. You will need to submit your Web site to each
search engine manually by accessing each search engine's
Web site. It is also possible to find services on the Internet
that can add your Web site to various search engines.
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How
can I find out if additional engines are available for
Copernic Agent Personal/Professional? How do I download
and install them?
It's very fast and simple. From the Tools menu,
click Install available categories. Then,
make your choice by selecting the appropriate category
and follow the simple instructions given during the process.
Installation will take place automatically.
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INSTALLATION AND SETUP
What
are the minimum system requirements for installing Copernic
Agent?
Operating System: Windows
95/98/Me/NT4/2000/XP with Internet Explorer 4.0 SP1 (or
later)
Browser: Internet Explorer 4.0, Netscape
Navigator/Communicator 4.x or 6.x, Opera, the system default
browser or another compatible browser
CPU: Pentium 120 MHz or higher
RAM: 32 MB (minimum)
Hard Disk: At least 15 MB of free disk
space
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With
what operating system is Copernic Agent compatible?
Copernic Agent runs on these operating
systems:
- Windows 95
- Windows 98
- Windows 98 SE
- Windows Me
- Windows NT 4.0 SP2
- Windows 2000
- Windows XP
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Is
there a Mac version available?
The management of Copernic regretfully
ceased developing products for the Mac OS platform in January
2001. Our products only run on Windows based platform.
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I
downloaded Copernic, but I can't remember where I saved
it. How can I find it?
If you do not know where you downloaded the file on your hard disk, on the taskbar, click the Start button, then click Search and type Copernicagent*.exe in the search box. Then double-click the appropriate file and follow the on-screen instructions.
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After
Copernic has been downloaded, how do I make it run?
After Copernic Agent has been downloaded,
double-click the installation program and follow the on-screen
instructions. If you do not know where you downloaded the
file on your hard disk, on the taskbar, click the Start button, then click Search and type Copernicagent*.exe in the
search box. Then double-click the appropriate file and
follow the on-screen instructions.
The installation procedure creates
an icon on your Windows desktop. This is the main Copernic
Agent program. Just click it to launch the software. You
are now ready for your first search. Double-click a category
or enter your search keywords in the Quick Search field,
and then click either the magnifying glass or the Search
button.
N.B.: Copernic runs automatically after
the installation procedure.
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I
am trying to install Copernic Agent and it asks me for
a serial number. Where do I find this serial number?
After your purchase, you normally receive
an e-mail showing your serial number. If you didn't receive
this message, then it is possible to retrieve your serial
number with this Web form. If ever your serial number isn't found
by our form, do not worry; you will receive an e-mail telling
you who to contact and what information to provide. Our
customer service representatives will help you find it.
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I
installed my copy of Copernic Agent Personal/Professional,
Can I uninstall my previous Copernic installation now?
We recommend that you first verify
if your searches have been transferred properly. If so,
you can remove your previous version without any problem.
We advise that you uninstall Copernic using the Add/Remove
programs feature from the Windows Control Panel.
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I
need my registration number (key, code, serial number)
but I have lost it. What should I do?
If you've lost your registration number
for your Copernic software, go to the Retrieve Serial Number page.
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I
lost my purchased software and I need to redownload it.
How do I proceed? Do I need to pay twice?
No, you do not need to pay twice. If
you need to redownload your Copernic software, go to the Re-Downloading Our Products page.
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Is
it possible to change the language of the Copernic Agent
user interface?
Though it is not possible to modify
the language from the program itself, you can download
a different language version of the software from our Web
site and install it. Copernic Agent family products are
available in English, French, German or Spanish.
If you want to download a different
language version of Copernic Agent Personal or Copernic
Agent Professional, go to the Re-Downloading Our Products page to receive the appropriate
link. If you require a different language version of Copernic
Agent Basic (the free version of Copernic Agent), redownload
it from the Thank you for choosing Copernic Agent! page.
Whichever product you want to download,
make sure that the language version is appropriately selected
before initiating the download.
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I
would like to change the look and feel of Copernic Agent.
Is it possible to add skins, as with Copernic 2001?
No, but Copernic Agent allows extensive
customization of menus and toolbars by adding, removing
and rearranging buttons and items, creating custom toolbars,
renaming commands and using many other related options.
We invite you to read about "Customizing Menus & Toolbars".
We thought that concentrating our development efforts on
customization rather than continuing to offer skins would
be more profitable for our users.
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TIPS AND SUGGESTIONS
I
would like to receive more than 10 results per search
engines. May I modify this value?
Yes, you can easily modify this value.
From the Tools menu, click Organize
Categories and replace the value 10 by
a higher one (default value: 10; maximum possible: Basic
- 300, Personal - 500; Professional - 700).
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How
may I customize Copernic Agent so that it always loads
a browser other than Internet Explorer or another default
browser?
From the Tools menu, click Options.
Then go to the Integration
/ Default Browser section and select Use an alternate browser.
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Can
I use Netscape with Copernic Agent?
From the Tools menu, click Options.
Then go to the Integration
/ Default Browser section and select the Use Netscape Navigator/Communicator 4.x or 6.x option;
or, you can also select the Use an alternate browser option.
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Does
Copernic Agent work with Opera?
Copernic Agent also works with the
Opera browser.
From the Tools menu, click Options.
Then go to the Integration / Default
Browser section and select the Use Opera Browser; or, you can also select the Use an alternate browser option.
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When
I click the "Search" button on the Internet
Explorer toolbar, the Copernic Search pane appears. How
do I replace this pane with my browser's original Search
pane?
First, close Internet Explorer. Then,
in Copernic Agent, from the Tools menu, click Options.
Then go to the Integration
/ Internet Explorer section. Clear the check box next to Replace
the browser Search bar option, and then
click OK.
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Can
I disable the display of advertisement banners in Copernic
Agent?
The display of advertisement banners
in Copernic Agent is integrated in the software. However,
this function is disabled in Copernic Agent Personal/Professional.
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TROUBLESHOOTING
I
need to re-enter my Copernic Agent registration number,
but I have lost it. What should I do?
If you've lost your registration number
for your Copernic software, check our support section.
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When
I try to install Copernic Agent, I receive an error message
saying that the file I just downloaded ".is not a valid
Win 32 application". What should I do?
Here are different possible operations:
- You can try to delete files in your
\Windows\Temp folder (by default, this is C:\Windows\Temp
or C:\Winnt\Temp), reboot your computer, close all your
programs and try again.
- You can try to redownload Copernic
with another browser, if this is possible. We recommend
that you save the file to your hard drive instead of
executing the file from its current location.
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Why
does Copernic Agent sometimes not use all search engines
of the selected category when I make a search?
You are probably making your search
using the "exact phrase" mode. Unfortunately,
certain search engines do not offer this function. In that
case, Copernic Agent only queries the search engines that
support quotation marks (" ").
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The "Send
by e-mail" feature in Copernic Agent does not operate
on my system. How can fix this?
Here are some tips that will help you:
- Make sure you indicated the right
SMTP server address. Contact your Internet Service provider
or your network administrator if you do not have this
information.
- If you need to authenticate yourself,
click the Advanced. button and make
sure to type your username and password properly (case
sensitive).
- If you haven't tried it already,
maybe you need to use a MAPI instead of an SMTP server.
Please try this option and send a test e-mail to see
if it works.
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Does
the Microsoft IntelliMouse wheel work with Copernic Agent?
Yes. If your mouse wheel does not work
correctly with Copernic Agent, you should update your mouse
driver. Download the
latest driver from the Microsoft Web site.
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None
of these FAQs covered my problem or question, how can
I contact you?
Contact us by technical support.
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