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Description

CDS cannot index a mailbox who has been added to your Microsoft Exchange account if the "Use Cached Exchange Mode" option is activated.

Answer
The Desktop Search deskbar integrates with your desktop to provide quick and easy access to powerful searching. It can be used as an entry point to search the Web or your desktop. The deskbar can be enabled or disabled at your convenience.

Description

After I installed Copernic Desktop Search, I can't open Microsoft Outlook anymore.

Answer
By clearing and regenerating the Navigation Pane for the current profile of your Microsoft Outlook, you should be able to run it again.

1. Open the Run window in your start menu of Windows (All Programs > Accessories > Run).
2. Type outlook.exe /resetnavpane
3. Click Ok.

If that method does not work, please try this :

1. Open the Run window in your start menu of Windows (All Programs > Accessories > Run).
2. Type regedit
3. Locate : [HKEY_CURRENT_USE]SoftwareMicrosoftWindowsNTCurrentVersionWindows Messaging Subsystem
4. Delete the Profiles key under the Windows Messaging Subsystem key

Description

The Outlook icon in CDS is grayed out.

Answer
There are several reasons why Outlook could be grayed out in CDS.

Here are the most common reasons:

1. Outlook version currently used is not supported by CDS.
2. CDS supports Outlook 2000, 2002(XP), 2003, 2007 and 2010 (only 32-bits)
   It does not support older versions such as Outlook 97 or 98.
3. Outlook requires an authentication (password protection).
   In that case, you need to start Outlook before starting CDS. By default, CDS loads at startup, you might want to modify this setting.
   1. Click the Tools menu.
   2. Click Options.
   3. Click the Advanced tab.
   4. Clear the option "Start Application when computer starts".
4. A value is missing in Outlook registry keys.
There might be a missing value in your Outlook registry keys.
1. Save and decompress the attached file.
2. Execute the registry file by double-clicking it.
3. Exit CDS if it was not already closed and restart CDS.

To exit CDS:

1. Right-click the CDS tray icon.
2. Select Exit.

Contact us back if Outlook remains grayed out even after you did these verifications.

NOTE: We recommend that you back up your registry before you make any changes to it. While the modification we suggest is simple and should not do any harm, you must be informed that incorrect changes to the registry can result in permanent data loss or corrupted files. You can modify the registry at your own risks. Copernic cannot be held responsible for any loss of data or damage caused by this registry manipulation.

Description

Explanation on the indexing process, updating the index.

Answer
An index is made of references that link to the items you index (files, emails, etc.). The items themselves (the real files, the real emails, etc.) are not in the index.

To update your index, CDS scans the items you chose to index (emails, files, contacts, etc), in order to detect additions, deletions or modifications made since the last indexing process.

CDS does not reindex everything. New items are indexed. Modified items are reindexed. But items that have not changed are not reindexed. While CDS updates the index, look at the status bar or Status window to verify whether it is indexing or only scanning items. "Scanning" means that CDS is verifying whether the item has been modified. "Indexing" means that CDS is actually indexing the item.

For example, while scanning, CDS detects that a file is no longer where it used to be. It thus deletes the reference to this file in the index. Then, it discovers new files in a folder so adds references to these new files in the index. If the scanning process does not reveal any modifications, CDS simply won't modify the index.