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No, you do not need to pay again. If you need to redownload Copernic Tracker, go to the Re-Downloading Our Products page.

After your purchase, you normally receive an email that contains your serial number. If you didn't receive this message, then you can get your serial number through this Web form. If your serial number cannot be found by our form, do not worry; you will then receive an email indicating who to contact and what information to provide. Our customer service representatives will gladly help you find it.

You can easily include pages from your Internet Explorer Favorites folder. Start Copernic Tracker and use the Import Pages and Favorites feature:

1. On the File menu, click Import... The Import Pages to Track window appears.
2. Choose the Favorites that will be imported by selecting their check boxes.
3. You can change the suggested schedules by clicking it and then selecting another schedule from the list.
4. Click Next to confirm.

Yes, you can transfer tracking tasks from Copernic Agent Professional to Copernic Tracker thanks to Copernic Tracker's Import Pages and Favorites feature.

1. On the File menu, click Import... The Import Pages to Track window appears.
2. Choose the tracking tasks that will be imported by selecting their check boxes.
3. You can change the suggested schedules by clicking it and then selecting another schedule from the list.
4. Click Next to confirm.

OS	Microsoft Windows 95/98/Me/2000/XP with Internet Explorer 4.0 SP1 (or later)
CPU	Pentium 120 MHz or higher
RAM	32 MB (minimum)
Hard Disk	At least 10 MB of free disk space. May vary based on number of tracking task data.

Copernic Tracker supports Microsoft Internet Explorer 5 or later and runs on Microsoft Windows 98/Me/NT4/2000/XP/2003.

Copernic Tracker's interface is available in English or French. However, Copernic Tracker can track Web pages in many different languages.

Yes, we have a 30-day trial version available for download at http://www.copernic.com/en/products/tracker/download.html. The trial version offers all features of the regular version. This is a risk-free way of discovering Copernic Tracker's powerful tracking features.

Copernic Tracker:

• Keeps copies of page revisions to enable users to compare changes that occurred in the past.
• Lets you track specific words within pages, including Boolean and other search operators (AND, OR, NEAR), multiple levels of parentheses and quotes.
• Alerts you of changes through a desktop alert, tray icon, notification window or SMS message.
• Enables users to manage tracking tasks through folders, customizable notes and revision descriptions.
• Tracks Web pages with frames and pages that require basic authentication.
• Highlights new words normally and deleted text in strikethrough.

For more information please see the complete list of features on the features list page.

To back up tracking tasks (including page revisions):

1. On the File menu, point to Back Up/Restore and select Back Up All Pages or Back Up the Selected Pages. The Save As window appears.
2. Select a destination folder.
3. Enter the name in the corresponding field.
4. Click Save.

To restore tracking tasks (including page revisions):

1. On the File menu, point to Back Up/Restore and select Restore.... The Open window appears.
2. Browse to the right folder and select the file to restore (.tbk format).
3. Click Open.

Yes, you can track Web pages that require a user name and password if the type of authentication used is Basic Authentication. If a window appears and asks for your user name and password, it means that the Web page requires Basic Authentication. You can indicate authentication parameters in the advanced settings of a tracking task.

Copernic Tracker monitors HTML pages only. It downloads the Web page you want to track and detects its type. Copernic Tracker supports any Web pages, regardless of extension, as long as the content is in HTML.

You might be logged on as a user without a password. Copernic Tracker uses the Windows Task Scheduler and, with Microsoft Windows 2000 and Microsoft Windows XP, the Task Scheduler won't run properly if the user doesn't have a password. This is a known problem for these two platforms. Therefore, to avoid problems with the tracking feature, we recommend that you set a user password.

You can read more about this problem in the following Microsoft knowledge base article:
http://support.microsoft.com/kb/310715/en-us.

Contact us by technical support.