Service Status

When a service is available, it will appear on the myCopernic welcome page displayed after logging in.  Services that you are subscribed to are displayed differently than the ones you do not have access to.

A visual cue will be displayed on the services to rapidly indicate whether they are available to be used or not.

 When a service is available and ready to be used, its status will appear as available.

 If a service is unavailable, its status will indicate it clearly.

If a service cannot be used, it will appear as unavailable. Here are the possible causes for a service to be unavailable:

You are not subscribed to the service

In order to gain access to new services and be able to use them, a subscription is required. You can subscribe in one of the following ways:

• If your account is managed by an administrator

Please contact your administrator. Your administrator will be able to subscribe and assign the newly acquired access to your account.

• If you are the administrator of your account

1. Go to my Domain

2. In the Manage Services tab, you will be able to purchase new user accesses, renew your current users and subscribe to new services.

Your access was removed by the administrator

If your account is managed by an administrator, it is possible that your access to the service has been revoked. Please contact your administrator.

Your subscription has expired

Subscriptions are valid for a full year. If you have not renewed your subscription before the expiration date, accessing the service will not be possible. renew your subscription in order to regain access to the service.