myCopernic

Search, Access, Connect. From Anywhere.
The central point of access to all the data that matters to you.

General

Why do I need a myCopernic account?
myCopernic is the central point of access to all the web applications that are available in the myCopernic family and acts as the management center for all the services to which you are subscribed. You will be asked to create a myCopernic account once you purchase a Web service.

Why do I need to install the myCopernic connector?
myCopernic works with a software application installed on your computer that connects to the myCopernic servers in order to enable the service. It manages the communication between your computer's desktop search and the myCopernic servers.

What are the minimum requirements for the myCopernic connector?

A computer with broadband access
Microsoft Windows XP SP2 or higher (32-bits)
A supported desktop search application

Can the connector be run on Windows Vista 64-bits?
The connector is not compatible with 64-bits operating systems. In order to run the connector on Windows Vista 64-bits, you will need to run it in compatibility mode for Windows XP Service Pack 2.

Is the Copernic Mobile application compatible with myCopernic services?
No. myCopernic services use a brand new platform that requires the myCopernic connector.

myCopernic connector cannot establish a connection. How can I resolve this?
If the connector is correctly installed and you have entered your username and password, but still cannot connect, please refer to the troubleshooting guide for possible causes.

Security

I'm concerned about the security of my data. Is this service secure?
Three levels of security are used for myCopernic :

Your account is protected by a password that you are the only one to know. Accessing your data requires this password.
myCopernic is hosted on an HTTPS site to ensure that all your activity is protected against eavesdropping.
Communications between the myCopernic connector installed on your computer and our servers are encrypted using SSH protocol.

How can I change my password?
Log in to myCopernic and go to my Profile. From there, you will be able to change your password using the myself tab.

Is my data uploaded or saved to a server?
No. Your data will always stay on your personal computer. When data is transferred from your computer to a remote device, it is encrypted and will never be saved to a server.

General

What are the minimum requirements for myCopernic on the Go! ?
myCopernic connector

A computer with broadband access
Microsoft Windows XP SP2 or higher (32-bits)
A supported desktop search application

Remote device

Any device - mobile or computer - with Internet access and a Web browser should be able to use myCopernic on the Go!. Here is a list of the known supported devices. Note that even though your device may not appear in the list, it may be supported.

What are the supported desktop search tools?

Copernic Desktop Search 3.0 or higher
Windows Desktop Search (XP or Vista)

Is there a size cap for file downloads?
Yes. Although we are aware that large file downloads may not occur much often on mobile devices, we have kept in mind that on the Go! can be used with a remote PC and so the size cap has been set to 100 MB.

Usability

My documents aren't formatted like the originals on my mobile. Why is that?
When you view a document, its format is adapted to fit your mobile's display to make it easier to view and faster to load.

Can I download documents from my computer to my remote or mobile device?
Yes. When you are viewing a document that can be downloaded to your device, a download option will appear on your screen. When clicking on the download link, the document will be downloaded to your device if it supports the file format.

How does the Send by e-mail option work?
Emails are sent by the connector installed on your client computer using SMTP. You will need to configure the connector by providing the SMTP server to use. This prevents your mobile device from having to download and send your documents, thus saving a lot of data transfer and increasing data security.

I do not have the Send by e-mail option. Why?
The Send by e-mail option may not be enabled in the connector installed on your client computer. This must be done through the connector options. Some documents may not offer the option to be sent by e-mail if they are larger than the maximum e-mail size specified in your myCopernic settings.

If you have any other inquiries, please fill out our support form.

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