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DESKTOP SEARCH TOOL

FAQ

GENERAL

Can I download and install the free version of Copernic Desktop Search at work?

No. The free version available for download is intended for home and personal use only. Commercial use is prohibited and requires a license of either the Professional version or the Corporate version, which offer enterprise-oriented features, maintenance and support for use throughout organizations.

How do I buy the Professional or Corporate version?

You can simply purchase online using any major credit card, personal or business check, wire transfer, purchase order, PayPal, etc. You may also chat with a sales representative by clicking on the chat tool in the store pages.

What is the difference between the Corporate, Professional and Home editions?

The Corporate and Professional editions are the only CDS versions eligible for use in the corporate and government environments. There are several important differences between the Home, Professional and Corporate editions. Please see the Compare editions page.

Which version is right for me?

It all depends on your needs. You can chat live with a sales representative and they can provide you with valuable information to help you in your decision.

In which language is CDS available?

CDS Professional edition is available for purchase in English, French, German and Spanish.

What are the system requirements?

Operating System:	Windows XP/Vista/7 (32-bit only).
Browser:	Internet Explorer® 6.0 SP2 or later.
RAM:	256 MB (recommended).
Hard Disk:	At least 20 MB of free disk space during the installation. 250 MB minimum is recommended. The index size will vary according to the number and type of documents indexed.

I am concerned about the privacy of my personal data. What is your policy regarding privacy?

We understand your concerns and CDS was designed with your privacy in mind. Rest assured that the data indexed by CDS stays on your PC and on no account will it be transferred to us or any of our partners. Furthermore, computer activity is solely monitored to enable or disable the indexing process. However, with CDS Home and Professional versions, the search terms may be transmitted to Copernic’s Internet search engine in order to provide Web results. Consult our software privacy policy for additional information.

Do you have a Value-Added Reseller Program?

Yes. Visit our Resellers page to find or become a reseller.

Do you offer Government, Educational and non-profit discounts?

Yes. Consult our Educational, Government and non-profit discounts page to learn more about special pricings available for you.

TECHNICAL

Can CDS be run off a server?

Although CDS may work on a server, it is not intended to be used this way. CDS is a desktop application designed to be installed on desktop computers. Therefore, we do not support any kind of installation on servers.

Can CDS create a central index?

No. CDS creates a separate index for each user on a computer. It cannot be centralized.

Is there a possibility to have a central configuration of Copernic Desktop Search?

Yes, the Corporate version can do this. Many configuration settings are available through Group Policy Objects, which allows providing the same configuration to a group of users or computers. Please refer to the GPO documentation for more information.

Can CDS index shared or network drives?

Yes. The Professional and Corporate versions of CDS can index network drives mapped as Windows folders.

Can CDS index alternative Outlook folders (like secondary contact folders)?

Yes. CDS can index all contact folders.

Is Copernic desktop Search available for Mac or Linux?

No. At this time, CDS only works on the Windows platform.

If I install CDS on Windows Vista, will it compete for computer resources with Windows Search?

No. When installing CDS on Windows Vista, it will ask you if you wish to deactivate Windows Search. If you answer yes, you will only have one desktop search tool running for minimal resource usage. We also invite you to see how CDS integrates with Windows Vista Service Pack 1.

How can CDS search my Intranet?

CDS Corporate enables corporate customers to add multiple shortcuts to their Intranet search engine. When an Intranet search is performed, CDS Corporate will redirect the query to the results page from the company’s Intranet. The network administrator only needs to configure the Intranet URLs and icons using the "Customization Kit" bundled with CDS Corporate.

What are the file types indexed by Copernic Desktop Search?

CDS currently supports over 150 different file types for indexing and previewing. It also supports adding file extensions to be indexed to better suit your needs.

Some file types cannot be processed using Copernic Desktop Search. Why not?

By default, CDS only indexes the file types that it recognizes. You can specify additional file types to index from the "Advanced" tab of the "Options" window. You can choose whether you want to index only the file properties (name, date, size, etc.) or to index the content of the files as text.

Is there a maximum number of files and emails that I can index with Copernic Desktop Search?

While there is no set limit for the number of files that can be indexed, the index itself has a limit in size so it does not take up too much space on your hard drive. Note that the index contains multiple files and that these files are each limited to 2GB in maximum size.

Where are the index data files of Copernic Desktop Search stored? Can I change the location of their folder?

By default, the index data files are stored in a per-user path like this: "C:\Documents and Settings\USERNAME\Local Settings\Application Data\Copernic\DesktopSearch." This ensures that all users of your computer have their own personal index stored in a non-shared location. If you want to move your index data files, you can do this from the "Advanced" tab of the "Options" window of CDS.