More Than a Simple
Web Search Engine

Please refer to the Copernic Agent Feature Comparison Chart

The commercial versions, Copernic Agent Personal and Copernic Agent Professional, offer some 125 categories, giving you access to more than 1000 search engines.

Copernic Agent Personal or Copernic Agent Professional offer a great feature that allows you to create your own categories based on information sources already accessible via the software. You can create custom search engine categories by including complete categories, particular search engines or combinations of categories and engines. It is not possible to add or customize search engines yourself in Copernic Agent; if a search engine that interest you is not already consulted by Copernic then we invite you to submit it using this Web form.

Copernic Agent Personal	$29.95 US
Copernic Agent Professional	$79.95 US

Yes, we do have special prices for institutions or students. For more information consult the eligibility requirements.

By default, the software your purchase is an electronic copy. Unless you specifically order a CD, which involves an extra charge, you will get an electronic version, implying that you will have to download the software.

If you order online, you have the option of buying a Backup CD. Note: Backup CDs are sent through standard mail and can take up to eight (8) weeks for delivery.

You can also get a backup CD when you purchase directly from our office. To find out how to proceed, visit our Online Store.

No, there are no trial versions for Copernic Agent Personal/Professional, but we do offer a 30-day money back guarantee. It gives you the chance to discover the additional features of Copernic Agent Personal/Professional to which you had no access in the free version; and this is risk free.

Yes, you can order by phone, fax or mail. Visit our Online Store for complete instructions.

Yes, and we greatly appreciate your desire to do so. There is no limit concerning redistribution, except the obligation to use the original installation file. However, we think that putting a link on your Web site is the best way to ensure that eventual users download the latest original version of Copernic.

The management of Copernic regretfully decided to cease developing products for the Mac OS platform. Copernic unfortunately no longer provides technical support for Macintosh versions of Copernic 99 and Copernic 99 Plus.

Users who purchased Copernic 99 Plus for Macintosh after July 1, 2000 will be refunded upon request. Simply contact customer service in order to benefit from this offer.

We do not offer Web site submission services. You will need to submit your Web site to each search engine manually by accessing each search engine's Web site. It is also possible to find services on the Internet that can add your Web site to various search engines.

It's very fast and simple. From the Tools menu, click Install available categories. Then, make your choice by selecting the appropriate category and follow the simple instructions given during the process. Installation will take place automatically.

OS	Microsoft Windows 95/98/Me/2000/XP with Internet Explorer 4.0 SP1 (or later)
Browser	Internet Explorer 4.0, Netscape Navigator/Communicator 4.x or 6.x, Opera, the system default browser or another compatible browser
CPU	Pentium 120 MHz or higher
RAM	32 MB (minimum)
Hard Disk	At least 15 MB of free disk space.

The management of Copernic regretfully ceased developing products for the Mac OS platform in January 2001. Our products only run on Windows based platform.

If you do not know where you downloaded the file on your hard disk, on the taskbar, click the Start button, then click Search and type Copernicagent*.exe in the search box. Then double-click the appropriate file and follow the on-screen instructions.

After Copernic Agent has been downloaded, double-click the installation program and follow the on-screen instructions. If you do not know where you downloaded the file on your hard disk, on the taskbar, click the Start button, then click Search and type Copernicagent*.exe in the search box. Then double-click the appropriate file and follow the on-screen instructions.

The installation procedure creates an icon on your Windows desktop. This is the main Copernic Agent program. Just click it to launch the software. You are now ready for your first search. Double-click a category or enter your search keywords in the Quick Search field, and then click either the magnifying glass or the Search button.

N.B.: Copernic runs automatically after the installation procedure.

After your purchase, you normally receive an e-mail showing your serial number. If you didn't receive this message, then it is possible to retrieve your serial number with this Web form. If ever your serial number isn't found by our form, do not worry; you will receive an e-mail telling you who to contact and what information to provide. Our customer service representatives will help you find it.

We recommend that you first verify if your searches have been transferred properly. If so, you can remove your previous version without any problem. We advise that you uninstall Copernic using the Add/Remove programs feature from the Windows Control Panel.

If you've lost your registration number for your Copernic software, go to the Retrieve Serial Number page.

No, you do not need to pay twice. If you need to redownload your Copernic software, go to the Re-Downloading Our Products page.

Though it is not possible to modify the language from the program itself, you can download a different language version of the software from our Web site and install it. Copernic Agent family products are available in English, French, German or Spanish.

If you want to download a different language version of Copernic Agent Personal or Copernic Agent Professional, go to the Re-Downloading Our Products page to receive the appropriate link. If you require a different language version of Copernic Agent Basic (the free version of Copernic Agent), redownload it from the Thank you for choosing Copernic Agent! page.

Whichever product you want to download, make sure that the language version is appropriately selected before initiating the download.

No, but Copernic Agent allows extensive customization of menus and toolbars by adding, removing and rearranging buttons and items, creating custom toolbars, renaming commands and using many other related options. We invite you to read about "Customizing enus & Toolbars". We thought that concentrating our development efforts on customization rather than continuing to offer skins would be more profitable for our users.

Yes, you can easily modify this value. From the Tools menu, click Organize Categories and replace the value 10 by a higher one (default value: 10; maximum possible: Basic - 300, Personal - 500; Professional - 700).

From the Tools menu, click Options. Then go to the Integration / Default Browser section and select Use an alternate browser.

From the Tools menu, click Options. Then go to the Integration / Default Browser section and select the Use Netscape Navigator/Communicator 4.x or 6.x option; or, you can also select the Use an alternate browser option.

From the Tools menu, click Options. Then go to the Integration / Default Browser section and select the Use Opera; or, you can also select the Use an alternate browser option.

First, close Internet Explorer. Then, in Copernic Agent, from the Tools menu, click Options. Then go to the Integration / Internet Explorersection. Clear the check box next to Replace the browser Search bar option, and then click OK.

The display of advertisement banners in Copernic Agent is integrated in the software. However, this function is disabled in Copernic Agent Personal/Professional.

Here are different possible operations:

• You can try to delete files in your \Windows\Temp folder (by default, this is C:\Windows\Temp or C:\Winnt\Temp), reboot your computer, close all your programs and try again.
• You can try to redownload Copernic with another browser, if this is possible. We recommend that you save the file to your hard drive instead of executing the file from its current location.

You are probably making your search using the "exact phrase" mode. Unfortunately, certain search engines do not offer this function. In that case, Copernic Agent only queries the search engines that support quotation marks (" ").

Here are some tips that will help you:

• Make sure you indicated the right SMTP server address. Contact your Internet Service provider or your network administrator if you do not have this information.
• If you need to authenticate yourself, click the Advanced. button and make sure to type your username and password properly (case sensitive).
• If you haven't tried it already, maybe you need to use a MAPI instead of an SMTP server. Please try this option and send a test e-mail to see if it works.

Contact us by technical support.