Copernic Inc. respects your right to privacy. We understand the sensitive nature of privacy issues and the company takes measures to ensure that the confidentiality of our clients and web users is protected. Copernic Inc. does not distribute, sell, or rent any of the information collected about our website users or clients.
Links to Other Sites
Cookies are small files that are downloaded to your computer, and that allow Copernic Inc. to collect aggregate statistical information. They are not in any way harmful to your computer, nor are they capable of personally identifying you. Rather, they are only capable of collecting anonymous information, and letting us know basic information about your visit.
COOKIES: A cookie is a small piece of data that is delivered to your computers' hard drive when you visit a site run by Copernic Inc., or that includes advertisements or search results served by us on another site. No personal information is stored within the cookie. It is an anonymous piece of data that simply identifies your computers' IP address by assigning it a unique number. It does not identify you, personally, but rather it identifies your computer as a "unique user."
By identifying your computer as a unique user, cookies let us know when you return to our site, or when you view the same advertisement repeatedly. In doing so, we can use the cookie to limit the number of times you see a particular advertisement, to avoid frustration. Copernic Inc. can also use the information stored in the cookie to serve more relevant advertising to your computer. In a more general scope, cookies permit Copernic Inc. to gauge the reach of an advertising campaign, the number of times an advertisement or search result is displayed, searched for or clicked on, how often a unique user visits our sites or partners' sites, and how they're interacting with them. Overall, cookies permit us to track user trends, preferences and patterns.
By using any of Copernic Inc. sites, or its clients' sites, you will be providing Copernic Inc. with certain limited anonymous information, based on your activities. This information cannot be traced back to you, or matched up to personally identifying information in any way - it is completely anonymous, and will only be used in aggregate form with the information collected from other site visitors. Should you choose to correspond with, or participate in any of Copernic Inc.' services or products, however, you will be asked to provide personally identifiable information, in order that we may respond, or do business with you. Please see below for more details on the kinds of anonymous and identifiable information Copernic Inc. collects.
ANONYMOUS: When a user visits Copernic Inc. or one of its search sites, they leave a "trail" of electronic information, which is collected and stored on our servers. This information, often referred to as traffic, or click-stream data is not personally identifiable nor is it possible to combine with any kind of identifiable information we may collect from you by other means (see Personally Identifiable Information, below). Rather, click-stream data consists of very limited and specific information about your computer, your browser, and its activities. For example: your computer's IP address, its operating system, the type and version of your browser, the date and time, the length of time spent on each page, search terms, results or advertisements clicked upon, and referral data.
This anonymous information is used to monitor our traffic and servers, as well as to screen for fraudulent behavior or abnormalities. It is also used to compile statistics and perform research by analyzing it in aggregate form, which in turn helps us to improve our services and offerings to both users of our sites and services.
PERSONALLY IDENTIFIABLE INFORMATION: In certain limited circumstances, Copernic Inc. may gain access to your personally identifiable information. This information is made available to Copernic Inc. voluntarily, when a user or potential client specifically and knowingly provides it to us, in order to correspond with us, or to receive a service they've requested.
1. Correspondence: When a site user or potential client gives comments, questions, information requests, or feedback to Copernic Inc. by phone, mail, or email (either directly or through one of our online forms) and includes an email address and/or contact information, Copernic Inc. will use this information in order to respond. The contact information provided, however, is not stored in any kind of database. It is only maintained as a record of past correspondence, either in the responders' files or sent items in their email software.
2. Special Offers: When you participate in special offers, contests, or surveys, the collection of contact information is often required for registration, and for winner notification. In some instances, these are co-sponsored and so your information will be shared with that particular partner.
3. Registration/Application for Services: Potential clients who wish to subscribe to or use downloadable software trials or Web-based applications provided by Copernic Inc. will be requested to provide personally identifiable or financial information in order to gain access to these programs. The collection of this information is part of regular business practices and is necessary in order to complete transactions and properly run and administer these services. Should anyone be uncomfortable providing this information to Copernic Inc., they can choose not to participate.
Information collected during the registration or application processes, include but is not limited to: company name, name, email, physical address, and phone number. Overall, personally identifiable information of Copernic Inc. clients is used for administrative needs, to maintain account information, and to process billing and payments.
Unsolicited Contact & Communication
Copernic Inc. will not sell, rent, or disclose any of the contact information we have collected from you to third parties, except as described in this document (see Special Offers, above and Information Sharing, below).
We, however, may occasionally wish to communicate with our customers in order to provide them with information relevant to the services we provide or the management of their accounts. This might include newsletters or notices of new services or offers from Copernic Inc. or selected partners that could be of interest. In addition, we will provide clients with their initial activation and welcome email, service and system updates, account and balance warnings and confirmation emails.
As part of our service, our Customer Service Department routinely communicates with members by phone or email to respond to questions or issues relating to their account, or to offer optimization services. We may also solicit some of our clients from time to time, either online or by email, to participate in client surveys. Participation in these surveys is voluntary, and the information collected provides Copernic Inc. with valuable feedback on our services, which in turn, helps us to improve them.
Copernic Inc. respects your right to unsubscribe from our company offers and newsletters at any time. To do so, please contact our Customer Service Department. Please note, that this does not include status or confirmation emails related to your account activity.
Copernic Inc. may share the information we gather from cookies, web beacons, survey respondents, etc., with advertisers, business partners, sponsors, and other selected third parties. This sharing of information is done only in an aggregate form for statistical purposes.
Your personally identifiable information, submitted during your registration or application, is shared only with third party companies who provide Copernic Inc. with administrative services required to conduct business with our clients and provide them with the services they have signed up for. Examples include: technical consultants; third-party credit card processing; credit checks; money transfers and auditing. Under no circumstances do these service partners or Copernic Inc. disclose any of your personally identifiable information, unless we are obligated to do so by law (due to a court order, subpoena, etc), or to protect Copernic Inc., our users, or the general public.
Any data collected and stored on Copernic Inc.' servers is considered proprietary and confidential, and is not available to the public. We have security measures in place to help protect against the loss, misuse and alteration of user and customer data under our control. As data security is constantly evolving, we cannot guarantee that loss, misuse or alteration of the data will not occur, but will do our utmost to prevent against any such occurrences.
Clients' personally identifiable information is password protected and restricted within our organization to employees that need access to this information in order to correspond with you, operate the website or a particular service.
Children Under 13 Years of Age
In light of the concern over protecting children's privacy online, Copernic Inc. does not knowingly request, collect, or share personally identifiable information from users under the age of 13. Our websites, products and services are neither developed for, nor directed at, children.
For additional information, or to express your comments or concerns, please contact us.