finding videos

This topic contains 1 reply, has 2 voices, and was last updated by  Copernic Support 5 years, 3 months ago.

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    In My Videos folder I have videos in mp4, wmv, mov, avi formats and yet not a single one is found even when I enter the entire title of the video in the search box. Am I missing something here? Thanks in advance.


    Copernic Support

    These files should be indexed if you setup My Videos folder in Tools > Options > Files tab. You must make sure that Videos are selected when you add the folder, and then make sure that the file extensions are in the file type list in Advanced tab.
    Then, perform an update of your index with Tools > Update index > Videos and make sure indexing performances are “unrestricted”.
    If problem persist, please submit a support ticket.

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